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Frequently Asked Questions

Please find answers to some of the most frequently asked questions.

If you can’t find the information you are looking for please don’t hesitate to contact us here

Where are you located?

We have two locations, 219-223 Smith Street Fitzroy and 167 Chapel Street Windsor.

When are you open?

We’re open every weekday at Smith St Fitzroy from 10am – 5:30pm, Saturday 9:30am – 5:30pm and Sunday 9:30am – 5pm &

Chapel St Windsor weekdays 10am – 5:30pm, Saturday 11am – 5:30pm and Sunday 11am – 5pm

Can you help me to choose plants suitable for my space?

We live for this! We’ve got plenty of super ideas to help you grow, whatever your space.

How can I get my purchase home?

“Don’t worry, we’ve got you!

We can arrange to deliver your purchase to your home or office.”

Can I purchase from Dig Emporium online?

You sure can – just click on our ONLINE SHOP in the top right of the screen to be taken to our online shop where you can order product for click and collect or delivery.

How does a Click & Collect order work?

Online orders where you have chosen ‘Pick Up’ will be prepared for you as quickly as possible. You will be notified via email and/or SMS once your order is ready to collect from Dig Emporium.

Please collect your order within 7 days of us notifying you that it’s ready to collect.

For plants, we will have selected your plant order from our current stock – however, if you would prefer to swap this a different plant you can do this with the help of our team upon pick up.

We cannot send you images of specific plants for your selection – instead our website is updated regularly to present current examples of our stock batches.

If you have any special instructions for our team, you can add these in the Cart when placing your order.

We do not offer a change of mind refund, so take the time to select carefully and reach out to our team if we can assist in any way.

Do you deliver plants?

Yes! We can deliver plants across metropolitan Melbourne.

If you’re making your purchase online, then at the checkout you’ll be presented with options for delivery – including free local delivery or if your order value qualifies.

We will select your plant order from our current stock. The plant images online are purely representative of the plant size and quality you will receive – it will likely not be the same plant that is depicted in the photograph.

If you have any special instructions for our team, such as building access instructions or even to request complimentary gift wrapping for your purchase, you can add these in the Cart when placing your order.

If you’re purchasing in store our team will take care of everything, including providing you with any costs and details for your delivery.

Do you deliver potting mixes, compost, plant food and mulch?

Yes! We can deliver all you plant care needs across metropolitan Melbourne.

Online, at the checkout you’ll be presented with options for delivery – including free local delivery if your order value qualifies.

If you have any special instructions for our team, such as building access or specific delivery instructions you can add these in the Cart when placing your order.

If you’re purchasing in store our team will take care of everything, including providing you with any costs and details for your delivery.

Do you deliver pots, homewares and gardening accessories?

Yes! We can deliver most of our beautiful pots, homewares and gardening accessories across Australia via postal courier.

At the checkout you’ll be presented with options for delivery – including free local delivery if your order value qualifies.

If you have any special instructions for our team, you can add these in the Cart when placing your order.

If you’re purchasing in store our team will take care of everything, including providing you with any costs and details for your delivery.

What should I do if something has gone wrong with my delivery?

Please unpack and check your delivery immediately upon arrival. If something isn’t right – please let us know via email at hello@digemporium.com.au within 3 days.

If any items are damaged or you are concerned about a plant we have delivered, please be sure to include photos to illustrate the problem for us.

We will work hard to resolve any problems quickly to get your smiling again!

What happens if what I have ordered isn’t available?

Our online store and retail store operate from the same platform and availability is updated in real time, so it’s highly unlikely that won’t be able to fulfill your order. If this does happen, we will contact you as quickly as possible to apologise, offer alternatives and process any applicable refund.